Insurance industry is a very competitive industry where insurance companies are constantly trying to improve customer experience across insurance buying, policy servicing and claims settlement and processing.

NAlliancetech partners with insurance companies and helps them expand business operations across geographical barriers as well as stay globally competitive through digitization and automation. With ever-evolving requirements, business scenarios, and statutory mandates, the company strives to build potential BPM solutions towards insurance industry digitalization and business transformation. The company delivers solutions that have high traceability and visibility throughout the customer journey of the insured and their beneficiaries.

NAlliancetech supports insurance companies adopting the digital paradigm at an accelerated pace. The company offers BPM solutions for insurance companies and enables the insurance industry digital transformation across the entire insurance process value chain.

NAlliancetech equips insurance companies to launch better insurance products faster, improve underwriting speed, process and quality, speed up claims processes, reduce regulatory risks, eliminate frauds, reduce false positive and false negatives, improve claims settlement ratio, increase agent loyalty and lower operational costs.


210+ Million

Insurance application forms and service requests processed

Precision deliveries to ensure statutory compliance in a timely manner

Audit trails with high visibility and traceability

75+ Million

Insurance documents including New Business application forms, servicing change request forms, claims application & other request forms processed per year

32+ Process

Automated and digitized across insurance process management value chain for customers

Delivered BPM solutions in the insurance industry and automation projects by using point solutions as well as end-to-end automation models across geographical barriers


Dedicated resources team for insurance business process management and insurance business process automation, both in-house as well as on consultant basis, to deliver precision solutions in a timely manner



New Business Insurance

Digitalize and automate the new business origination and onboarding, minimize risk due to manual operations, and improve time for case opening through the following touchpoints:

  • Tab based log-in
  • Scrutiny and case verification
  • Case preparation
  • Medical data capture
  • Pre-printing quality check
  • Customer and agent on-boarding


Customer Support Services

Improve customer satisfaction and engagement through insurance digital transformation, seamless digital experience, and fast turnaround time at each level of customer interaction:

  • Client level changes
  • Policy level changes
  • Reinstatement
  • Payout
  • ULIP investments

    Financial Operations & Collection

    Institutionalize the digital paradigm and facilitate transformation at each and every touch point in the Insurance financial operations and collections cycles:

    • Cheque processing
    • Mandate attachment and de-attachment
    • Electronic clearing service (ECS) changes
    • Refund Processing
    • Premium Collection
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    Claims Processing

    Ensure high levels of visibility and transparency at each stage of the claims processing. Eliminate fraud and instances of malpractices throughout the claims processing lifecycle.

    Improve the turnaround time of insurance claims settlement, increase customer satisfaction, and hence the net promoter score for a digital engagement in:

        • Health claims
        • Death claims
        • Group/Partner claims
        • Unclaimed payouts
        • Claim investigation



    Improve the ancillary support throughout the lifecycle of the customer lifecycle of the insured and their beneficiaries through insurance digital transformation:

      • Voice Calls Audits of Agents (Call Centres)
      • Customer Email Audits
      • Voice of Customer (VOC) Investigation
      • Pick Up and Drop facility
      • Mailroom, Scanning and Printing of Letters
      • Ad hoc resource support onsite
      • Other support functions

      Frequently Asked Questions

      Enterprise Portals offer role-based access to authorised employees to the different enterprise assets – content, data, and business applications. It is a safe and secure platform for knowledge management, knowledge transfer, and collaboration.

      API Management involves developing and publishing application programming interfaces or APIs, controlling their access, tapping and analysing application usage statistics, and generating reports for performance management.

      APIs are used to make application architecture more composable and integrable with other applications. API management is a best practice in the overall application lifecycle. It allows improving the abstraction levels of an application to offer improved integration and a strategic edge.

      APIs and API management, in general, allow businesses to modernize their existing IT application landscape and offer seamless user experience, such as secure single sign-on and integrating commercial-off-the-shelf products in agile and resilient enterprise architecture.

      Business requirements change from time to time and not all commercial off-the-shelf products from different OEMs offer a complete solution to business requirements. System Integrators address the business requirement to provide a complete solution. They are aware of the pros and cons of products available in the market and can tailor solutions while trying to eliminate technical debt. They help businesses to consider a wide variety of software options available and shortlist the best ones for an upgrade. However, it has to be noted that the existing investments and customizations should be easily reusable in the new environment. Maintaining continuity with a selective pick and choose between existing environment pros and the new options available in the market is a best practice. The customizations in the new environment should be over the top so that they can be easily carried forward to the next big upgrade.

      For example: Migrating the SAP BO environment to MS Power BI looks like a mighty leap away from the closed SAP architecture. However, SAP BO’s current versions have limited capabilities for DIY reporting and Cloud leverage. Hence migrating to MS Power BI, which provides the limitless capability for self-service reporting sans dependency on huge IT developer teams, makes perfect business sense till SAP rolls out its agile yet rugged reporting feature that can be leveraged over the Cloud. Besides MS Power BI has the capability to reuse and accommodate the existing universes and customized semantic layers, dashboards, and reports from the As-Is environment to the To-Be environment over the Cloud.

      24×7 L1, L2, L3 support is an ideal scenario in Application Management. However, the customer business has to judiciously select the preferred Application Management and Support model that suits their business requirement and budget. Businesses can opt for 8×5 and 16×5 models within the ambits of predefined SLAs and turnaround time.

      Amit Mahajan
      N Alliance Tech Commercial Director

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