In an ever-changing business scenario that demands doing more with less, managing processes for improving enterprise outcomes and agility are business imperatives. As enterprise collaboration transcends geographies, engaging people, information, systems, assets, and connectivity together to deliver value at the right time and right place is the way forward. Business Process Management is the right approach to achieve this desired end result.
NAlliancetech Business Process Management – BPM Services helps companies drive cultural change through digitalization and automation. Our BPM solutions provide tangible benefits in terms of higher process efficiency, increased compliance, high visibility, complete transparency, shorter time-to-market, and customer delight. NAlliancetech BPM paradigm enables businesses to deliver optimal efficiency and productivity at all times. The digitalization aspect involved in NAlliancetech BPM paradigm ensures end-to-end automation enabling business sustenance in maritime as well as not so normal scenarios such as pandemics and lockdowns. These BPM solutions can be installed on-premise as well as on-cloud as per business preference and deployed to work in a safe and secure environment while ensuring all statutory compliances.
ADVANTAGES OF OUR BPM
SERVICES
$12 Billion
Worth invoices processed per year through successful implementation and delivery of company wide BPM automation and digitalization efforts at scale
12 Million
Invoices processed per year with 99.9% accuracy by using point solutions as well as end-to-end automation models spanning larger geographies
1200 +
Finance & Accounting Experts both in house as well as on consultant basis to deliver precision solutions in a timely manner
30-40%
Cost reduction for F&A customers thus ensuring a secondary source of revenue generation in parallel with that from the business as usual activity
BPM SOLUTION & SERVICES
Finance & Accounting
Ensure high visibility, transparency, and agility in your finance & accounting operations
Make higher efficiency and compliance an integral part of your finance & accounting operations
Banking Process Management
Minimize risk and ensure statutory compliance for banking and financial services related activities
Improve customer engagement with shorter turnaround times and generate revenue with safe and secure banking operations
Insurance Process Management
Eliminate fraud, improve the count of first time rights, and reduce false positives and false negatives in the insurance claim management
Healthcare Process Management
Auto-discover patterns and trends across different demographics to improve underwriting processes
Automate case management and contract management with process automation and lower processing cost per claim
Research & Analytics
Discover nuances of the ever evolving consumer behaviour
Unify high volumes of consumer data in unstructured format and gain a 360 degree view of consumer base sentiment
Customer Support
Manage different aspects of after sales support using computer assisted telephone interviewing
Engage customers in their preferred language with native language speakers and dedicated account managers
Customer Acquisition
Generate high value leads by shortlisting and follow through with potential clients in an efficient manner
Engage existing clients with different offers and through bundling of services and products
iPM - Intelligent Process Manager
Expedite approval process, access real-time information through role based authentication, and maintain a detailed audit trail
Increase process transparency through improved real-time reporting
Frequently Asked Questions
Enterprise Portals offer role-based access to authorised employees to the different enterprise assets – content, data, and business applications. It is a safe and secure platform for knowledge management, knowledge transfer, and collaboration.
API Management involves developing and publishing application programming interfaces or APIs, controlling their access, tapping and analysing application usage statistics, and generating reports for performance management.
APIs are used to make application architecture more composable and integrable with other applications. API management is a best practice in the overall application lifecycle. It allows improving the abstraction levels of an application to offer improved integration and a strategic edge.
APIs and API management, in general, allow businesses to modernize their existing IT application landscape and offer seamless user experience, such as secure single sign-on and integrating commercial-off-the-shelf products in agile and resilient enterprise architecture.
Business requirements change from time to time and not all commercial off-the-shelf products from different OEMs offer a complete solution to business requirements. System Integrators address the business requirement to provide a complete solution. They are aware of the pros and cons of products available in the market and can tailor solutions while trying to eliminate technical debt. They help businesses to consider a wide variety of software options available and shortlist the best ones for an upgrade. However, it has to be noted that the existing investments and customizations should be easily reusable in the new environment. Maintaining continuity with a selective pick and choose between existing environment pros and the new options available in the market is a best practice. The customizations in the new environment should be over the top so that they can be easily carried forward to the next big upgrade.
For example: Migrating the SAP BO environment to MS Power BI looks like a mighty leap away from the closed SAP architecture. However, SAP BO’s current versions have limited capabilities for DIY reporting and Cloud leverage. Hence migrating to MS Power BI, which provides the limitless capability for self-service reporting sans dependency on huge IT developer teams, makes perfect business sense till SAP rolls out its agile yet rugged reporting feature that can be leveraged over the Cloud. Besides MS Power BI has the capability to reuse and accommodate the existing universes and customized semantic layers, dashboards, and reports from the As-Is environment to the To-Be environment over the Cloud.
24×7 L1, L2, L3 support is an ideal scenario in Application Management. However, the customer business has to judiciously select the preferred Application Management and Support model that suits their business requirement and budget. Businesses can opt for 8×5 and 16×5 models within the ambits of predefined SLAs and turnaround time.
Amit Mahajan
N Alliance Tech Commercial Director
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