Digital Solutions for Superior Customer Experience
With technology leveling the competitive advantage across industries and players, businesses are increasingly looking at Customer Experience (CX) as their key differentiator. In today’s world, customer-centricity is the topmost priority for companies. This has brought customer management solutions to the heart of value creation.
NAlliancetech with its deep understanding of customer management processes and expertise in technology has been at the forefront of this CX revolution. It understands the customer’s need of having superior and consistent customer experiences across the entire Customer Journey Cycle. By leveraging digital interventions, Robotic Process Automation (RPA) and AI/ML driven automations at each stage, NAlliancetech offers much beyond conventional contact center solutions. NAlliancetech ensures that not only it is listening to the customers, but is also proactively responding to their requirement of building lasting relationships.
Customer brand and ethos permeates in the trainings and workspace culture
Integral part of the customer’s business strategy for leveraging customer’s support center
Inbound & Outbound Services
Support Centre operations through both inbound and outbound customer management services
24×7 business operations through all business channels
English, Spanish, Russian, French, German, Mandarin, Cantonese, Japanese, Indian Languages, APAC Languages
Extensible capacity across different geographies
Expand your business and customer base
Acquire new business through intelligent cross-selling and upselling
Engage and service existing customers with digital enablement powered by PureConnect, Salesforce, freshdesk, sugarcrm, and HubSpot
Interact with customers through omni-channel customer management
Build customer loyalty through proactive support, issue resolution, and follow-ups
Offer proactive after-sales support
Offer Analytics-enabled collections and customer risk management
Improve collections through digital innovations
Digital Customer Experience
Transform conventional customer management solutions through enhanced Digital Experience
Engage customers with integrated digital solutions
Virtual examination centers for educational institutes as well as enterprises
Enhance the learning quality through future-proof automation solutions
Enterprise Portals offer role-based access to authorised employees to the different enterprise assets – content, data, and business applications. It is a safe and secure platform for knowledge management, knowledge transfer, and collaboration.
API Management involves developing and publishing application programming interfaces or APIs, controlling their access, tapping and analysing application usage statistics, and generating reports for performance management.
APIs are used to make application architecture more composable and integrable with other applications. API management is a best practice in the overall application lifecycle. It allows improving the abstraction levels of an application to offer improved integration and a strategic edge.
APIs and API management, in general, allow businesses to modernize their existing IT application landscape and offer seamless user experience, such as secure single sign-on and integrating commercial-off-the-shelf products in agile and resilient enterprise architecture.
Business requirements change from time to time and not all commercial off-the-shelf products from different OEMs offer a complete solution to business requirements. System Integrators address the business requirement to provide a complete solution. They are aware of the pros and cons of products available in the market and can tailor solutions while trying to eliminate technical debt. They help businesses to consider a wide variety of software options available and shortlist the best ones for an upgrade. However, it has to be noted that the existing investments and customizations should be easily reusable in the new environment. Maintaining continuity with a selective pick and choose between existing environment pros and the new options available in the market is a best practice. The customizations in the new environment should be over the top so that they can be easily carried forward to the next big upgrade.
For example: Migrating the SAP BO environment to MS Power BI looks like a mighty leap away from the closed SAP architecture. However, SAP BO’s current versions have limited capabilities for DIY reporting and Cloud leverage. Hence migrating to MS Power BI, which provides the limitless capability for self-service reporting sans dependency on huge IT developer teams, makes perfect business sense till SAP rolls out its agile yet rugged reporting feature that can be leveraged over the Cloud. Besides MS Power BI has the capability to reuse and accommodate the existing universes and customized semantic layers, dashboards, and reports from the As-Is environment to the To-Be environment over the Cloud.
24×7 L1, L2, L3 support is an ideal scenario in Application Management. However, the customer business has to judiciously select the preferred Application Management and Support model that suits their business requirement and budget. Businesses can opt for 8×5 and 16×5 models within the ambits of predefined SLAs and turnaround time.
N Alliance Tech Commercial Director
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